Guarantee & Care Instructions

Orthopedic, Hush puppy, snoozer and Pharaoh memory foam mattresses Guarantee

  • The cover is machine washable: Cold wash, Do not tumble dry, Do not iron
  • Dog-O-Pedic has a 1 Year guarantee on the memory foam mattress never losing its shape and feel.
  • The guarantee does not cover the stitching, fabric or zips
  • The memory foam is covered in a water resistant cover. If the memory foam in the mattress is exposed to water the guarantee falls away
  • Never wash the memory foam
  • The guarantee falls away if the mattress gets abused
  • Guarantee is only valid with a proof of purchase
  • Once a mattress has been used we do not offer any cash refunds. Due to hygiene purposes. We are unable to sell second hand dog beds.
    If the mattress has not been used, the client may swap out the mattress. Courier costs will be on the clients account.
  • Transport cost of a guarantee claim will be at the expense of the customer. We are base in Jet Park Boksburg Gauteng South Africa

memory foam Day mat Guarantee

  • Dog-O-Pedic has a 6 month guarantee on the memory foam day mat will return to its shape and feel
  • The guarantee does not cover the stitching, fabric or zips
  • The guarantee falls away if the mattress gets abused
  • The day mat is not  machine washable: It must be dry cleaned via hand or vacuum cleaned
  • Guarantee is only valid with a proof of purchase
  • Once a mattress has been used we do not offer any cash refunds.
    Due to hygiene purposes. We are unable to sell second hand dog beds.
    If the mat has not been used, the client may swap out the mat. Courier costs will be on the clients account.
  • Transport cost of a guarantee claim will be at the expense of the customer. We are base in Jet Park Boksburg Gauteng South Africa

Fibre Dog Pillow Guarantee

  • Dog-O-Pedic has a 1 year guarantee on the fibre dog pillow that the pillow will return to its shape and feel after fluffing
  • The guarantee does not cover the stitching, fabric or zips
  • The cover is machine washable: Cold wash, Do not tumble dry, Do not iron
  • If the fibre is exposed to water the guarantee falls away
  • The guarantee falls away if the pillow gets abused
  • Guarantee is only valid with a proof of purchase
  • Once a mattress has been used we do not offer any cash refunds.
    Due to hygiene purposes. We are unable to sell second hand dog beds.
    If the pillow has not been used, the client may swap out the pillow. Courier costs will be on the clients account.
  • Transport cost of a guarantee claim will be at the expense of the customer. We are base in Jet Park Boksburg  Gauteng South Africa

    1 Year Bite T’s & C’s OF BITE Warranty

  1. If a client would like to claim for bite Warranty, photo’s of the bitten mattress and copy of invoice must be emailed to zane@dogopedic.co.za
  2. Once dog o pedic has received the photos and proof of payment we will then quote the client to make the repairs at the minimal cost. The quote will not include transport of the mattress.
  3. If the client approves the quote for the repair of the mattress, the client would need to drop off and collect the mattress at our factory which is located in Boksburg, Johannesburg, South Africa. At the client’s cost.
  4. We will only start the repair of the mattress once the payment has been received of what was quoted.
  5. The warrantee is valid for 1 year from date of purchase.
  6. Please note under no circumstances are we advertising our dog mattresses to be chew proof or indestructible. If a dog wants to chew threw a mattress, they will accomplish it. We are simply offering a cost-effective way to fix your mattress if has been chewed by your dog.